Return & Exchange policy

 

At अmber by Samiksha, we strive for customer satisfaction. We understand that sometimes things don't go as planned, so we offer a hassle-free return and exchange policy.

Return Policy

You may return your item(s) within 7 days of delivery for a refund or exchange under the following conditions:

• Defective Product: If you receive a defective product, you are eligible for a full refund or replacement.
  • To initiate a return, please contact our customer support amberbysamiksha@gmail.com within 7 days of delivery.
  • You will be required to provide a clear video of the unboxing process showcasing the defect.
  • Once the defect is verified, we will arrange for a pickup or provide return shipping instructions.

Exchange Policy

If you need to exchange an item due to size issues, you may do so within 7 days of delivery.

• Contact our customer support amberbysamiksha@gmail.com to initiate the exchange process.
• You will be responsible for return shipping costs.
• Once we receive the returned item and verify the condition, we will ship the desired size.

General Return Conditions

To be eligible for a return or exchange, the item(s) must be:

• In the original, unused condition
• In the original packaging
• With all tags attached
• Accompanied by the original purchase receipt or order confirmation

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Personalized or custom-made items
• Sale items

Refund Process

Once your return is approved, we will process your refund within 6 business days. The refund will be issued to the original payment method.

Contact Us

If you have any questions about our return and exchange policy, please contact our customer support at amberbysamiksha@gmail.com

By placing an order with Amber by Samiksha, you agree to the terms and conditions of this Return and Exchange Policy.